Money Back GuaranteeIf you are not 100% happy, no problem, we are happy for you to return the goods. Goods returned within 14 days of receipt will receive a 100% refund, less shipping and handling charges. Goods must be returned in their original packaging and in good order and condition.
A return to your credit card or method of payment will be made once goods have been received and returned to our system by us. To return a good, please follow the following steps:
- If you are a member of our website & remember your sign in, please sign in.
- Click on the 'Resolutions Centre' and from there click on 'Open a New Dispute'
- Use our contact page to access a Return Merchandise Authority (RMA) number. With this number we will be able to track your product in our system.
- We advise you the address to send the items with the RMA Number.
- Remember to pack carefully with original packing.
- Include your RMA Number.
- Return the goods initially at your own expense, if we have supplied you with the wrong product or damaged goods, we will correct the problem at our expense.
- We will call, email or fax to inform you the goods have been received at our office.
- Where a refund is due, we will call, email or fax to inform you the goods when the monies have been credited to your nominated credit card.